GR99 Terms & Conditions – Complete Guide to Platform Usage

Introduction & Eligibility

Welcome to gr99. These Terms & Conditions apply to your use of the gr99 platform and all its services. By accessing our website or app, registering an account, or placing any bet, you are deemed to have accepted these Terms & Conditions.

Gr99 is an internationally licensed online betting platform. We are committed to providing users in Bangladesh with a safe, transparent, and enjoyable betting experience. Our Terms & Conditions are designed to clearly define the rights and responsibilities of both parties.

Account Registration & Management

To register an account on gr99, you must be at least 18 years old and provide accurate, truthful information. The name, phone number, and payment details submitted during registration must be your own — using someone else's information to open an account is strictly prohibited.

Account Rules

Each individual may hold only one account on gr99. If multiple accounts are found under the same person, all accounts will be closed and any remaining funds may be forfeited. Two members of the same household may open separate accounts, but sharing the same payment method is not permitted.

Account Verification (KYC)

Gr99 may request a national ID, passport, or other government-issued document at any time for identity verification purposes. Withdrawals may be placed on hold until verification is complete. This process is in place to keep your account and funds secure.

• Provide a valid mobile number during registration — OTP verification is mandatory.
• Passwords must be at least 8 characters long and contain a combination of letters and numbers.
• Please contact support to update your account information.
• Enabling Two-Factor Authentication is strongly recommended to keep your account secure.

Betting Terms & Conditions

Placing a bet on gr99 constitutes a binding agreement from the moment it is confirmed. Once a bet is confirmed, it generally cannot be cancelled. Please review the odds and terms carefully before placing any bet.

Minimum & Maximum Bet

Minimum and maximum bet amounts may vary across different markets. Generally, the minimum bet is ৳50, while the maximum is set individually per event. gr99 also offers the option to negotiate special limits for high-value bettors.

In Case of Match Cancellation or Postponement

• If a match is cancelled before it begins, all bets will be refunded.
• If a match is abandoned before the specified number of overs or minutes have been played, the bet will be void.
• If a match is abandoned mid-game during live betting, gr99 will settle the bet according to its own rules.

Result Settlement

Gr99 follows the official results issued by international sports authorities to determine match outcomes. Winnings are generally credited to the winning bettor's account within 15 minutes of the result being announced.

Payment Policy & Transactions

Gr99 supports all major mobile banking services in Bangladesh. All transactions are fully secure and encrypted.

Deposit Rules

• Minimum Deposit: ৳500
• Deposits via bKash, Nagad, and Rocket are generally instant.
• Bank transfers may take 1–3 business days to process.
• No additional charges apply to deposits.

Withdrawal Rules

• Minimum Withdrawal: ৳500
• Withdrawals must be made to the same payment method used for the original deposit.
• Mobile banking withdrawals are typically processed within 30 minutes and no later than 24 hours.
• KYC verification must be completed before your first withdrawal.
• The maximum daily withdrawal limit is determined by the user's account level.

Bonus & Promotion Policy

Gr99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, detailed on the relevant offer page. Accepting a bonus constitutes agreement to those specific terms.

General Bonus Terms

• The welcome bonus is available to first-time registered members only.
• A specified wagering requirement (typically 5x–10x) must be met before bonus funds can be withdrawn.
• Bonuses are generally valid for 30 days — any unused bonus will expire at the end of this period.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• Any attempt to abuse or exploit bonuses will result in account closure.

Prohibited Activities

The following activities are strictly prohibited on gr99. Violations will result in immediate account termination and may lead to legal action where necessary.

• Money Laundering: Using gr99 for the purpose of laundering illicit funds.
• Match Fixing: Involvement in match-fixing or influencing the outcome of any event.
• Bot Usage: Placing bets using automated software or bots.
• Account Selling: Selling or renting your account to another person.
• False Information: Using false or third-party information during registration.
• System Hacking: Attempting to breach the platform's security.

Data Protection & Privacy

Gr99 collects, stores, and uses your personal information solely for the purpose of providing platform services. We never sell your data to third parties. For more details, please see our Privacy Policy Read.

We maintain records of all transactions, bets, and activity on your account. This information may be disclosed when required by law or upon request by relevant authorities.

Responsible Gaming Policy

Gr99 believes betting should be a source of enjoyment, not addiction. We care about the mental and financial wellbeing of our members. The following tools are available free of charge on gr99:

• Deposit Limit: Set daily, weekly, and monthly deposit limits.
• Session Limit: Set a limit on how much time you spend on the platform.
• Cooldown Period: Take a break ranging from 24 hours up to 30 days.
• Permanent Self-Exclusion: You may permanently close your account at any time if needed.

For more information, visit our Responsible Gaming Visit the page.

Account Closure & Suspension Policy

Gr99 reserves the right to suspend or terminate any account without prior notice for the following reasons:

• Violation of Terms & Conditions.
• KYC verification not completed.
• Suspicious or fraudulent activity.
• Operating multiple accounts.
• Bonus abuse.

Users may contact support at any time to request account closure. Any valid funds remaining in the account at the time of closure will be refunded.

Policy on Rule Changes

Gr99 reserves the right to update these Terms & Conditions at any time. For significant changes, users will be notified via SMS to their registered phone number or through an in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Contact & Complaints

If you have any questions about these Terms & Conditions or wish to submit a complaint, please get in touch with us:

• Email: support@gr99.ws
• Live Chat: Available 24/7 (bottom-right corner of the platform)
• FAQ: FAQ page, where you'll find answers to most common questions

Our team will typically follow up within 48 hours of receiving a complaint. Complex cases may take up to 7 business days to resolve.