🔒 How We Protect Your Privacy
The Core Pillars of gr99's Data Protection Policy
SSL Encryption
All data transfers on gr99 are secured with 256-bit SSL encryption, making it impossible for third parties to read or steal your information.
Secure Data Storage
Your personal data is stored on secure servers in compliance with international security standards. Multiple layers of protection are in place to prevent unauthorized access.
No Sale of Data
Gr99 never sells your personal information to third parties. Your data is used solely to improve gr99's own services.
Restricted Access
Only authorized personnel can access your data, and strictly for job-related purposes. Every access is logged and regularly audited.
Your Control
You can view, update, or delete your information at any time. Opting out of marketing communications is quick and easy.
International Standards
Gr99 complies with international data protection regulations. Our Privacy Policy is regularly updated to ensure the highest standards are maintained.
⚖️ Your Rights
Your rights over your data on gr99
Right to Access Information
To find out what information we hold about you, submit a request to our support team.
Right to Rectification
You can request a correction to any inaccurate or outdated information at any time.
Right to Erasure
If your account is closed, your personal information will be deleted within a specified period.
Right to Object
You have the option to object to your data being used for marketing or profiling purposes.
Introduction & Applicability
Welcome to gr99. This Privacy Policy applies to all users of the gr99 platform, website, and mobile app. By using our site or app, you are considered to have accepted this Privacy Policy.
Gr99 believes your personal data belongs to you. That's why protecting your privacy sits at the heart of everything we do. In this document, we lay out — with full transparency — what information we collect, why we collect it, and how we keep it secure.
Please Note: This Privacy Policy may be updated at any time. We will notify you in advance of any major changes, so we encourage you to revisit this page periodically.
What Information We Collect
Gr99 only collects the information needed to provide you with the best experience. We do not ask for unnecessary data — and never will. Details are outlined below:
Information Provided Directly by You
- Identity Information: Name, date of birth, and National ID number (for KYC verification).
- Contact Information: Mobile number and email address.
- Payment Information: bKash/Nagad/Rocket number or bank account details.
- Login Details: Username and encrypted password.
Automatically Collected Information
- Device Information: Your device type, operating system, and browser version.
- Log Information: IP address, login timestamps, and activity history on the platform.
- Cookies & Tracking: Cookies are used to enhance your browsing experience on the site.
- Transaction Information: Deposit, withdrawal, and betting history.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Payment Information | Transaction Processing | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Notifications & Support | Optional | |
| National ID | KYC Verification | Before Withdrawal |
How We Use Your Information
Gr99 uses your personal information only for specified purposes. We never use your data for any other purpose without your consent.
- Account Management: To enable registration, login, and account security.
- Service Delivery: To process bets, payments, and rewards.
- Customer Support: To address your questions and complaints.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Legal Obligations: To fulfill requests from government or regulatory authorities.
- Service Improvement: To analyze user experience and improve the platform.
- Promotional Communications: To send you offers and bonus information, only with your consent.
Gr99 never stores your full payment details (card number, PIN). All payment data is secured using tokenization.
Data Security Measures
Gr99 uses industry-leading technology to keep your data secure. Our security infrastructure includes:
- 256-bit SSL/TLS encryption – applied to all data transmissions.
- Bcrypt password hashing – no passwords are ever stored in plain text.
- Two-Factor Authentication (2FA) – an additional layer of account security.
- Regular security audits and penetration testing.
- 24/7 security monitoring and automated threat detection.
- Data backups – encrypted and stored across multiple geographic locations.
In the event of a data security breach, we will notify affected users within 72 hours and take all necessary action.
Data Retention Period
Gr99 does not retain data longer than necessary. Different types of information are stored for different periods:
- Account Information: For the duration the account is active, and up to 5 years after closure.
- Transaction Information: Up to 7 years as required by law.
- KYC Documents: 5 years after account closure.
- Support Contact: 2 years after the issue is resolved.
- Log Information: Up to 1 year.
Upon expiry, data is securely deleted or anonymized.
Protection of Minors' Data
Gr99 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If a minor has registered an account by mistake, it will be closed and all associated data deleted as soon as we become aware of it.
If you believe your child is using gr99, please contact support@gr99.ws immediately.
How to Exercise Your Data Rights
Follow the steps below to exercise any of your privacy rights:
- Email us at support@gr99.ws or reach out via live chat.
- Clearly state the nature of your request (view / correct / delete data).
- Contact us from the mobile number or email address registered to your account for identity verification.
- We typically respond within 30 business days.
Privacy Policy Changes
Gr99 reserves the right to update this Privacy Policy as needed. For significant changes, advance notice will be provided via SMS to your registered mobile number or through in-app notifications. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact & Complaints
For any privacy-related questions or concerns, please contact us:
- Email: support@gr99.ws
- Live Chat: Available 24/7
- FAQ: Frequently Asked Questions View on Page
Our privacy team typically responds within 48 hours. Complex requests may take up to 30 business days.
Also, please visit our Terms & Conditions and Responsible Gaming We also encourage you to read these pages.